Case Study

Welligent: part of the ContinuumCloud

“I’m not worrying about somebody clicking a button and my whole network going down. That’s a big relief.”

Welligent is a cloud-based EHR platform with mobile apps, delivering smarter solutions to help clients document, track and schedule, as well as manage caseloads, billing and payment. When EDM Automation started working with them, Welligent had over 60 employees, maintained over 30 servers and services clients in over 30 states. They have since grown and are now part of the ContinuumCloud.

Logo Welligent

Anders Hellstrom was able to sleep at night and he’s grateful for that. As the Chief Information Officer and the Chief Information Security Officer for Welligent, a growing cloud-based EHR (Electronic Health Record) for behavioral health, Anders ensured that the software services they provide are fully functional, compliant and secure.

“I’m responsible for the communications of all our resources, customer communications, network connections, that we’re meeting security requirements, and we’re compliant with HIPPA and FERPA.

Essentially, the software we offer allows our clients to document, track and schedule, as well as manage caseloads, billing and payment. We’re on a pretty good growth trajectory at this point, and out of the 50 states, we’re probably in about 30 of them now.

We needed some help on the network end and were growing our system to a more organizational-wide, cloud-based solution. We outgrew the IT group we were with originally, needing more day-to-day help than what they were capable of putting together for us.

We decided on EDM Automation because it seemed like a really good fit. I’m happy with our decision because anytime I’ve needed more services or help, or additional complexity gets added to our organization, EDM has always been able to put those resources into place.

Security’s been huge for us and that’s been one of the big projects that we’ve been working on over the last year.

Everybody’s afraid of ransomware and malware getting on their computers, and we’ve gotten to the point now where some of the pieces that EDM has in place for us… Well, I’m not saying that it’s impossible, but I would suspect it’s impossible at this point for a bad player to do anything to any of our resources.

We’ve got encryption and we’ve locked down all the binaries, and the environment that we have is about as secure as you can have. Of course, there’s always somebody who finds a way around things, but I feel like it’s a really good solution, and I sleep a lot better. It makes me feel great.

All in all, EDM has helped Welligent with avoided downtime, increased efficiency, security, scalability and reliability. I trust in the judgement of the EDM team to put together cogent solutions for different problems that are popping up all the time.

I like the ease of use of some of the desk components, and I appreciate the breadth of knowledge they bring; if there’s an issue and they don’t know the answer, they’ll reach out to a connection they have and we’ll get the solution in place.

The other thing I depend on is the insight I get from them about the reliability of different products.

The EDM team is out in the field and will have worked on the products, so their feedback is important when I’m considering pushing any new solutions primetime. They’ve also saved us money; I don’t need a full-time staff doing what they’re doing, and we have a solution in place 24/7.

EDM is an excellent solution for fulfilling a medium-size business’s needs. They’re really good at putting together security solutions and getting interoperability between different systems in place, as well as proper solutions for integration across the cloud and the desktop.”

EDM Automation is honored to be able to help Chesapeake Bay Management run their business more efficiently, reliably and with confidence. If you would like to see how we can help your business do the same, let’s chat!

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Learn How Break/Fix IT Support Is Costing Your Business

In our business landscape, technology is interwoven with almost every aspect of operations. And the approach to IT management can significantly impact your company’s productivity, efficiency, and even security.

Traditionally, many businesses have operated on a break/fix model — waiting for something to go wrong and then calling in IT support to fix it. However, this reactive approach is increasingly being seen as inefficient and potentially harmful to businesses, especially when compared to proactive managed IT services.

Download our quick-read guide to learn how the break/fix IT model is costing your business...

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After several months of failed promises and nickel and diming us for everything, we hired the team at EDM Automation. It has proven to be a very good decision — I cannot say enough good things. What a difference!

John Carvalho • Director, Corporate Landing Medical Center

EDM Automation brings a very affordable and efficient way to manage our large and growing organization. We interviewed several IT vendors and chose EDM Automation, it has proven to be a good decision.

Anders Hellstrom •  Past CIO, Welligent, Inc.

It’s so nice to know that my entire network is handled so I can focus on running my business. I’ve worked with a number of other computer consultants in the past and no one can touch EDM's level of service or expertise.

Helena Gates • Co-Owner, Doors On Demand

Can't say enough good things about EDM Automation, we never have problems and it allows us to operate at full speed, which is important in the healthcare environment.

Heidi Jones • Office Manager, Oceana Sports Medicine

We have been fortunate to find and use EDM Automation. They have provided full support and great expertise that has been a great value to our business.

Wendy McKee • Office Manager, McKee Environmental Services

Wonderful people here! They listen to you, and are genuinely concerned about providing you the best IT support possible! I would recommend them to everyone!

Jennifer Williams • Office Admin, Great Bridge United Methodist Church

The costs of outstanding IT support and solutions is very reasonable and I have always been impressed with the results. The fully technically qualified team at EDM are professional, friendly and trustworthy.

Carrie Cho • Cho Foot & Ankle Specialists

Lee Nelson and his team at EDM Automation are great, they make you feel important and they take the time to listen, which most IT vendors don't do. I highly recommend them to anyone.

Susan Lund

We had several instances where we almost lost all of our data due to floods and mistakes, it could have been devastating but EDM Automation had our backs and we recovered quickly

Donna Robertson • Colington Harbour Association

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