Case Study

Chesapeake Bay Management

“We’ve been operating at 100% since we came on board with EDM.”

Chesapeake Bay Management is an association management company 4o+ employees and offices in Newport News, Williamsburg and Chesapeake specializing in management, financial and administrative services for common-interest communities, currently serving 85 associations (with more than 12,000 homes).

Logo Chesapeake Bay Management

How did Dana Shotts-Neff, President of Chesapeake Bay Management (CBM), really feel about Information Technology services? Suffice it to say that one of her old passwords was “IhateIT.”

Thankfully, all that’s changed.

So what made Dana “hate” IT?  Originally, CBM had been with a local IT company for a long time, but they found that the IT company was not proactive. “I had to remind them of things that needed to be done and I really felt like the company needed to be telling me instead of me telling them.”

“CBM got a contract with a different company, and we were only with them for maybe a year, at best. They made a lot of promises to us that they were not able to keep and I found that there was no cost containment with them. We were not on a fixed cost basis and it seemed like we had countless problems that we’d never had before. It almost seemed like the problems were there to generate income for them, since we were on a plan that increased with any out-of-scope work (it was all out of scope).

So I searched for a new provider and found EDM Automation.

I really liked what they had to say and all of their programs. Plus, they offered a flat-rate contract. At that point in time, that was very important to me.

EDM explained their goal was the same as mine, to have 100% uptime as they would be taking the risk if there was downtime – not us.

I found that to be just an awesome concept, so we decided to contract with EDM and I have been extremely happy ever since.

The two-way benefit was the thing that sold it for me, just knowing that there weren’t going to be constant problems because for EDM to make money in this contract, they would have to keep us operational. Otherwise, the costs would flow to EDM Automation.

One of the things I appreciate the most is EDM’s security and protection program, including the filter for our email. I had been inundated with spam email, and while we ostensibly had a spam filter prior to EDM, it just did not work.

With EDM’s software suite, I’ve gone from having 150–to–200 spam emails a day to, if I get one in my email, I go, oh, that’s unusual! It’s made a huge difference.

They’re all caught in the filter before they get to my inbox, so it’s been a big timesaver.

Another issue we had before EDM was a possible ransomware attack. At one point, I had a staff member who had a problem with her computer and we actually lost the network. It took about a week or even longer than that to get back up again. It was a definite loss of business operations. That was a tipping point for us.

If you’re looking for IT support and services, I would absolutely recommend EDM Automation. It just has been a wonderful experience dealing with this team.

They are responsive—you get almost immediate response—and I know that my network is reliable and that I won’t have the down time. That’s peace of mind that I really appreciate.”

As for her password, well, you’d guess right if you guess it’s been changed, and not just because of EDM Automation’s password complexity rules. Might her new one include the word “love” in it now? Says Dana, “It probably would!”

EDM Automation is honored to be able to help Chesapeake Bay Management run their business more efficiently, reliably and with confidence. If you would like to see how we can help your business do the same, let’s chat!

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EDM Automation's Managed IT Solutions Include...

Cloud Services
Cloud Services

Cloud Services Management

A cloud-based infrastructure scales with your business, can be easily customized for your specific business needs, and is cost-effective. When your services are managed by the experts at EDM Automation, you'll never have to worry about the proper licensing, configuration, migration, maintenance, or support.

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Alleviating the threat of a cyber attack should be a priority for every business and organization.. As your security and IT partner, EDM Automation delivers the knowledge, experience, and tools to help you protect your most valuable assets — your data and daily operations.

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Data Backup & Disaster Recovery

Having a data backup plan and recovery management program is one area that even the smallest business cannot overlook or take for granted. EDM Automation provides best-of-class backup solutions that are affordable, reliable and versatile.

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VOIP Phone Systems

EDM Automation provides affordable and reliable Voice Over IP, or VOIP phone systems and VOIP hosting services to small and midsize businesses. Our solutions can most likely help you cut expenses while providing valuable options and features.

Server network services

Server & Network Management

Maintaining and managing your servers and network needs an experienced, reliable, proactive, and knowledgeable team. Don’t wait for breaks — stay ahead of problems with EDM Automation’s proactive management.

The EDM difference - world-class IT solutions and packages at a reasonable price.

60-Second Response

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Business-class Security Suite

World-class security layered solutions that meet and exceed expectations.

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Onsite and off-site. Segregated, versioned and tested.

Proactive Monitoring & Management Automation

Patch management and scheduling, hardware monitoring and more.

Qualified Technicians and Staff

Our local technicians and remote help-desk professionals are highly-trained and greatly experienced. You can expect fast, expert service.

Affordable Managed Service Solutions

We offer customized, exceptional IT solutions and support that are effective and affordable for businesses of all sizes. We give you a way to grow your business and not your IT costs.

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No long-term contracts required. No expensive gotchas. Just great service.

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Learn How Break/Fix IT Support Is Costing Your Business

In our business landscape, technology is interwoven with almost every aspect of operations. And the approach to IT management can significantly impact your company’s productivity, efficiency, and even security.

Traditionally, many businesses have operated on a break/fix model — waiting for something to go wrong and then calling in IT support to fix it. However, this reactive approach is increasingly being seen as inefficient and potentially harmful to businesses, especially when compared to proactive managed IT services.

Download our quick-read guide to learn how the break/fix IT model is costing your business...

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After several months of failed promises and nickel and diming us for everything, we hired the team at EDM Automation. It has proven to be a very good decision — I cannot say enough good things. What a difference!

John Carvalho • Director, Corporate Landing Medical Center

EDM Automation brings a very affordable and efficient way to manage our large and growing organization. We interviewed several IT vendors and chose EDM Automation, it has proven to be a good decision.

Anders Hellstrom •  Past CIO, Welligent, Inc.

It’s so nice to know that my entire network is handled so I can focus on running my business. I’ve worked with a number of other computer consultants in the past and no one can touch EDM's level of service or expertise.

Helena Gates • Co-Owner, Doors On Demand

Can't say enough good things about EDM Automation, we never have problems and it allows us to operate at full speed, which is important in the healthcare environment.

Heidi Jones • Office Manager, Oceana Sports Medicine

We have been fortunate to find and use EDM Automation. They have provided full support and great expertise that has been a great value to our business.

Wendy McKee • Office Manager, McKee Environmental Services

Wonderful people here! They listen to you, and are genuinely concerned about providing you the best IT support possible! I would recommend them to everyone!

Jennifer Williams • Office Admin, Great Bridge United Methodist Church

The costs of outstanding IT support and solutions is very reasonable and I have always been impressed with the results. The fully technically qualified team at EDM are professional, friendly and trustworthy.

Carrie Cho • Cho Foot & Ankle Specialists

Lee Nelson and his team at EDM Automation are great, they make you feel important and they take the time to listen, which most IT vendors don't do. I highly recommend them to anyone.

Susan Lund

We had several instances where we almost lost all of our data due to floods and mistakes, it could have been devastating but EDM Automation had our backs and we recovered quickly

Donna Robertson • Colington Harbour Association

Let’s chat about how we can help your business run better.

Whether you’re building out a new facility or looking to reduce your IT expenses, improve your business efficiency, strengthen your IT infrastructure, secure your data, be better prepared to recover from a disaster… We can help with all of these and more. And at a very competitive cost.