For Small-to-Midsize Businesses & Organizations

EDM emblemManaged IT Solutions

When you need a partner — not just a vendor — look for EDM Automation to provide you with exceptional service and support. Our services, offered under your Managed IT Solutions plan, ensure your business runs smoothly. You can rely on us to function as your IT department or to support your IT staff. We’re the problem solvers (and problem preventers) your business needs.

Microsoft Gold Partner
Microsoft Office 365
Microsoft Azure
Microsoft Sharepoint
Microsoft Teams

Do you need reliable IT Support?

EDM Automation provides responsive and reliable
comprehensive managed IT solutions for

Property Management
Warehouse & Manufacturing
Engineering & Architecture


877 468-1230


877 827-6787

EDM Automation's Managed IT Solutions Include...

Cloud Services
Cloud Services

Cloud Services Management

A cloud-based infrastructure scales with your business, can be easily customized for your specific business needs, and is cost-effective. When your services are managed by the experts at EDM Automation, you'll never have to worry about the proper licensing, configuration, migration, maintenance, or support.

Compliance services

Compliance Management

Given the increasingly stringent cyber-security regulations in all industries, you can no longer afford to put compliance on the back burner. EDM Automation will help you better manage your compliance requirements.

Cyber security services

Cyber Security

Alleviating the threat of a cyber attack should be a priority for every business and organization.. As your security and IT partner, EDM Automation delivers the knowledge, experience, and tools to help you protect your most valuable assets — your data and daily operations.

Services Backup

Data Backup & Disaster Recovery

Having a data backup plan and recovery management program is one area that even the smallest business cannot overlook or take for granted. EDM Automation provides best-of-class backup solutions that are affordable, reliable and versatile.

Voip Services

VOIP Phone Systems

EDM Automation provides affordable and reliable Voice Over IP, or VOIP phone systems and VOIP hosting services to small and midsize businesses. Our solutions can most likely help you cut expenses while providing valuable options and features.

Server network services

Server & Network Management

Maintaining and managing your servers and network needs an experienced, reliable, proactive, and knowledgeable team. Don’t wait for breaks — stay ahead of problems with EDM Automation’s proactive management.

The EDM difference - world-class IT solutions and packages at a reasonable price.

60-Second Response

We’re available when you need help by phone, chat or email.

Business-class Security Suite

World-class security layered solutions that meet and exceed expectations.

Bullet-proof Backup Solution

Onsite and off-site. Segregated, versioned and tested.

Proactive Monitoring & Management Automation

Patch management and scheduling, hardware monitoring and more.

Qualified Technicians and Staff

Our local technicians and remote help-desk professionals are highly-trained and greatly experienced. You can expect fast, expert service.

Affordable Managed Service Solutions

We offer customized, exceptional IT solutions and support that are effective and affordable for businesses of all sizes. We give you a way to grow your business and not your IT costs.

100% Happiness Guarantee

No long-term contracts required. No expensive gotchas. Just great service.

Get a better IT management solution at a better price. Let’s chat about your needs.

Today’s business management can no longer rely on a break-fix solution for your IT needs. You need to be proactive and have the RIGHT IT partner.

Whether you have problems to solve today or are looking to head off IT potential problems tomorrow, you need the right IT partner — one that provides the support you need, is accessible, and can grow with your business. You need EDM Automation.

With our flat monthly fee, you can forget about hourly rates, labor billing, fees for drive time, hidden charges, and unpredictable monthly bills. Instead, you focus on your business.

We’ve got you covered.

Schedule Your Free Consultation

Talk with one of our certified engineers to discuss your business IT needs. We have the solutions!

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Frequently Asked Questions About Managed IT Solutions and Services

What are managed IT services?

Managed IT services are tasks handled by a third party (such as EDM Automation), and many times these are business information technology services. The managed-services model is a way to have more general tasks taken care of by experts in order to reduce costs, improve service quality, or to free up internal teams so they can do work that’s specific to their business. Companies that provide these services are often called managed service providers (MSP).

What are the benefits of using managed IT services?

One benefit of a managed IT service plan is in filling the skills gap. Managed services can be the perfect solution for teams that don’t have the time, skills, or experience internally to manage certain business functions on their own. Or they choose to focus their efforts on company-specific projects or other initiatives. Relying on an expert to provide a service allows your teams to focus on innovation without having to take care of routine tasks.

Another benefit to managed IT services is cost savings. When you’re paying for IT services on an hourly basis, costs are unpredictable and can be budget-busting. With a managed IT service plan, costs can be more predictable, which can be helpful for budgeting. Not to mention the cost-savings for proactive monitoring and servicing versus having your business halt due to unmanaged issues. 

A third, and very important benefit is reliability. With a managed service provider (MSP) you can worry less about outages because you know they’re responsible for keeping the service up and available at all times. Services and IT support are provided as part of a strategic plan, so you know what to expect and when to expect it. Your in-house IT team may be juggling multiple responsibilities, but an MSP can focus on perfecting the delivery of your service, focusing on its health and security, applying patches and upgrading as needed.

How are your managed IT services priced?

There are a number of ways EDM Automation determines costs for your managed IT service plan. We first start with a comprehensive audit and assessment of your business IT requirements, challenges and goals. Our costs are based on the number of devices under our management plan, the type and number of services we’re providing under your plan, and the estimated amount of work that will be required on a monthly basis.

Learn How Break/Fix IT Support Is Costing Your Business

In our business landscape, technology is interwoven with almost every aspect of operations. And the approach to IT management can significantly impact your company’s productivity, efficiency, and even security.

Traditionally, many businesses have operated on a break/fix model — waiting for something to go wrong and then calling in IT support to fix it. However, this reactive approach is increasingly being seen as inefficient and potentially harmful to businesses, especially when compared to proactive managed IT services.

Download our quick-read guide to learn how the break/fix IT model is costing your business...

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After several months of failed promises and nickel and diming us for everything, we hired the team at EDM Automation. It has proven to be a very good decision — I cannot say enough good things. What a difference!

John Carvalho • Director, Corporate Landing Medical Center

EDM Automation brings a very affordable and efficient way to manage our large and growing organization. We interviewed several IT vendors and chose EDM Automation, it has proven to be a good decision.

Anders Hellstrom •  Past CIO, Welligent, Inc.

It’s so nice to know that my entire network is handled so I can focus on running my business. I’ve worked with a number of other computer consultants in the past and no one can touch EDM's level of service or expertise.

Helena Gates • Co-Owner, Doors On Demand

Can't say enough good things about EDM Automation, we never have problems and it allows us to operate at full speed, which is important in the healthcare environment.

Heidi Jones • Office Manager, Oceana Sports Medicine

We have been fortunate to find and use EDM Automation. They have provided full support and great expertise that has been a great value to our business.

Wendy McKee • Office Manager, McKee Environmental Services

Wonderful people here! They listen to you, and are genuinely concerned about providing you the best IT support possible! I would recommend them to everyone!

Jennifer Williams • Office Admin, Great Bridge United Methodist Church

The costs of outstanding IT support and solutions is very reasonable and I have always been impressed with the results. The fully technically qualified team at EDM are professional, friendly and trustworthy.

Carrie Cho • Cho Foot & Ankle Specialists

Lee Nelson and his team at EDM Automation are great, they make you feel important and they take the time to listen, which most IT vendors don't do. I highly recommend them to anyone.

Susan Lund

We had several instances where we almost lost all of our data due to floods and mistakes, it could have been devastating but EDM Automation had our backs and we recovered quickly

Donna Robertson • Colington Harbour Association

Let’s chat about how we can help your business run better.

Whether you’re building out a new facility or looking to reduce your IT expenses, improve your business efficiency, strengthen your IT infrastructure, secure your data, be better prepared to recover from a disaster… We can help with all of these and more. And at a very competitive cost.