Managed IT Solutions

Voip ServicesVOIP Phone System Management

EDM Automation provides affordable and reliable Voice Over IP, or VOIP phone systems and VOIP hosting services to small and midsize businesses. With years of experience and a longstanding reputation, we have the right VOIP solution for your needs.

Why choose Voice Over IP (VOIP)? Because VOIP uses the internet for call management, our solutions can be set up almost instantly and without the high costs of traditional phones. There are no minimum devices required — you can get from one to 100 phones.

The real advantage is the incredible versatility for businesses with branches and remote-working employees. Plug your phone anywhere there is Internet access and have it act the same as if it were in your office, regardless of location or distance. VOIP offers a very versatile, low-cost solution for phones and communication that can easily scale with the growth of your business.

When you need a cost-effective, highly-scalable and flexible, secure and reliable phone solution, EDM Automation has your solution!

We provide planning, phone sales and service, installation, support and management of all of your business needs, and for probably far less than what you spend now.

Moving to a new location? Need a new phone system fast? Have a special situation or need financing? We’re here to help. As part of our managed IT service solution, we can take care of your phones, computers and network so you can run your business.

  • Call center functionality: monitoring and statistics with detailed reporting
  • Unlimited calling, flat-rate billing: unlimited domestic and long-distance calling, some of the lowest cost rates on international and toll-free numbers, worry-free about overages and bill fluctuations
  • Enhanced voicemail: receive voicemail from anywhere; we offer full Voicemail-to-Text, Voicemail-to-Email, and
  • Voicemail-in-Panel
  • Conference bridging
  • Easy-to-use web portal: track calls, listen to recordings, adjust auto-attendants, adjust queues, manipulate call routing, listen to voicemails and more
  • Full, real-time reporting
  • Full-featured mobile app
  • Onsite and offsite support: chat, call or email

Schedule Your Free Consultation

Talk with one of our certified engineers to discuss your business IT needs. We have the solutions!

Voip Services

Frequently Asked Questions About VOIP Phone System Management

What is the purpose of a VOIP phone system?

VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless “hot spots” in locations such as airports, parks, and cafes allow you to connect to the internet and may enable you to use VoIP service wirelessly.

What do I need for a VOIP phone system?

For a VoIP phone system to work, you have to have a modem and router, which are part of your existing internet setup. Users make calls from any device that has your call software downloaded. This device can be a smartphone, laptop, or desktop. You can also make calls from a VoIP phone.

How good is the phone quality with your VOIP solution?

Our EDM Automation business phone service is enterprise-grade with redundant servers in geographically dispersed regions to ensure high reliability and sound quality.

What VOIP phone systems do you support?

We support most VOIP phone manufacturers including Panasonic, Yealink, Polycom, Cisco and many others. We can either use your existing phones or help purchase new VOIP phones for your business.

What localities do you provide VOIP phone management?

We support businesses throughout Virginia Beach, Chesapeake, Portsmouth, Newport News, Norfolk and all of Hampton Roads with business-class audio quality, reliability, useful features and a low price.

Learn How Break/Fix IT Support Is Costing Your Business

In our business landscape, technology is interwoven with almost every aspect of operations. And the approach to IT management can significantly impact your company’s productivity, efficiency, and even security.

Traditionally, many businesses have operated on a break/fix model — waiting for something to go wrong and then calling in IT support to fix it. However, this reactive approach is increasingly being seen as inefficient and potentially harmful to businesses, especially when compared to proactive managed IT services.

Download our quick-read guide to learn how the break/fix IT model is costing your business...

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After several months of failed promises and nickel and diming us for everything, we hired the team at EDM Automation. It has proven to be a very good decision — I cannot say enough good things. What a difference!

John Carvalho • Director, Corporate Landing Medical Center

EDM Automation brings a very affordable and efficient way to manage our large and growing organization. We interviewed several IT vendors and chose EDM Automation, it has proven to be a good decision.

Anders Hellstrom •  Past CIO, Welligent, Inc.

It’s so nice to know that my entire network is handled so I can focus on running my business. I’ve worked with a number of other computer consultants in the past and no one can touch EDM's level of service or expertise.

Helena Gates • Co-Owner, Doors On Demand

Can't say enough good things about EDM Automation, we never have problems and it allows us to operate at full speed, which is important in the healthcare environment.

Heidi Jones • Office Manager, Oceana Sports Medicine

We have been fortunate to find and use EDM Automation. They have provided full support and great expertise that has been a great value to our business.

Wendy McKee • Office Manager, McKee Environmental Services

Wonderful people here! They listen to you, and are genuinely concerned about providing you the best IT support possible! I would recommend them to everyone!

Jennifer Williams • Office Admin, Great Bridge United Methodist Church

The costs of outstanding IT support and solutions is very reasonable and I have always been impressed with the results. The fully technically qualified team at EDM are professional, friendly and trustworthy.

Carrie Cho • Cho Foot & Ankle Specialists

Lee Nelson and his team at EDM Automation are great, they make you feel important and they take the time to listen, which most IT vendors don't do. I highly recommend them to anyone.

Susan Lund

We had several instances where we almost lost all of our data due to floods and mistakes, it could have been devastating but EDM Automation had our backs and we recovered quickly

Donna Robertson • Colington Harbour Association

Let’s chat about how we can help your business run better.

Whether you’re building out a new facility or looking to reduce your IT expenses, improve your business efficiency, strengthen your IT infrastructure, secure your data, be better prepared to recover from a disaster… We can help with all of these and more. And at a very competitive cost.

Do you need reliable IT Support?

EDM Automation provides responsive and reliable
comprehensive managed IT solutions for

Property Management
Warehouse & Manufacturing
Engineering & Architecture


877 468-1230


877 827-6787

EDM Automation's Managed IT Solutions Include...

Cloud Services
Cloud Services

Cloud Services Management

A cloud-based infrastructure scales with your business, can be easily customized for your specific business needs, and is cost-effective. When your services are managed by the experts at EDM Automation, you'll never have to worry about the proper licensing, configuration, migration, maintenance, or support.

Compliance services

Compliance Management

Given the increasingly stringent cyber-security regulations in all industries, you can no longer afford to put compliance on the back burner. EDM Automation will help you better manage your compliance requirements.

Cyber security services

Cyber Security

Alleviating the threat of a cyber attack should be a priority for every business and organization.. As your security and IT partner, EDM Automation delivers the knowledge, experience, and tools to help you protect your most valuable assets — your data and daily operations.

Services Backup

Data Backup & Disaster Recovery

Having a data backup plan and recovery management program is one area that even the smallest business cannot overlook or take for granted. EDM Automation provides best-of-class backup solutions that are affordable, reliable and versatile.

Voip Services

VOIP Phone Systems

EDM Automation provides affordable and reliable Voice Over IP, or VOIP phone systems and VOIP hosting services to small and midsize businesses. Our solutions can most likely help you cut expenses while providing valuable options and features.

Server network services

Server & Network Management

Maintaining and managing your servers and network needs an experienced, reliable, proactive, and knowledgeable team. Don’t wait for breaks — stay ahead of problems with EDM Automation’s proactive management.