Case Study
Chesapeake Bay Management
“We’ve been operating at 100% since we came on board with EDM.”
Chesapeake Bay Management is an association management company 4o+ employees and offices in Newport News, Williamsburg and Chesapeake specializing in management, financial and administrative services for common-interest communities, currently serving 85 associations (with more than 12,000 homes).
How did Dana Shotts-Neff, President of Chesapeake Bay Management (CBM), really feel about Information Technology services? Suffice it to say that one of her old passwords was “IhateIT.”
Thankfully, all that’s changed.
So what made Dana “hate” IT? Originally, CBM had been with a local IT company for a long time, but they found that the IT company was not proactive. “I had to remind them of things that needed to be done and I really felt like the company needed to be telling me instead of me telling them.”
“CBM got a contract with a different company, and we were only with them for maybe a year, at best. They made a lot of promises to us that they were not able to keep and I found that there was no cost containment with them. We were not on a fixed cost basis and it seemed like we had countless problems that we’d never had before. It almost seemed like the problems were there to generate income for them, since we were on a plan that increased with any out-of-scope work (it was all out of scope).
So I searched for a new provider and found EDM Automation.
I really liked what they had to say and all of their programs. Plus, they offered a flat-rate contract. At that point in time, that was very important to me.
EDM explained their goal was the same as mine, to have 100% uptime as they would be taking the risk if there was downtime – not us.
I found that to be just an awesome concept, so we decided to contract with EDM and I have been extremely happy ever since.
The two-way benefit was the thing that sold it for me, just knowing that there weren’t going to be constant problems because for EDM to make money in this contract, they would have to keep us operational. Otherwise, the costs would flow to EDM Automation.
One of the things I appreciate the most is EDM’s security and protection program, including the filter for our email. I had been inundated with spam email, and while we ostensibly had a spam filter prior to EDM, it just did not work.
With EDM’s software suite, I’ve gone from having 150–to–200 spam emails a day to, if I get one in my email, I go, oh, that’s unusual! It’s made a huge difference.
They’re all caught in the filter before they get to my inbox, so it’s been a big timesaver.
Another issue we had before EDM was a possible ransomware attack. At one point, I had a staff member who had a problem with her computer and we actually lost the network. It took about a week or even longer than that to get back up again. It was a definite loss of business operations. That was a tipping point for us.
If you’re looking for IT support and services, I would absolutely recommend EDM Automation. It just has been a wonderful experience dealing with this team.
They are responsive—you get almost immediate response—and I know that my network is reliable and that I won’t have the down time. That’s peace of mind that I really appreciate.”
As for her password, well, you’d guess right if you guess it’s been changed, and not just because of EDM Automation’s password complexity rules. Might her new one include the word “love” in it now? Says Dana, “It probably would!”
EDM Automation is honored to be able to help Chesapeake Bay Management run their business more efficiently, reliably and with confidence. If you would like to see how we can help your business do the same, let’s chat!
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Learn How Break/Fix IT Support Is Costing Your Business
In our business landscape, technology is interwoven with almost every aspect of operations. And the approach to IT management can significantly impact your company’s productivity, efficiency, and even security.
Traditionally, many businesses have operated on a break/fix model — waiting for something to go wrong and then calling in IT support to fix it. However, this reactive approach is increasingly being seen as inefficient and potentially harmful to businesses, especially when compared to proactive managed IT services.
Download our quick-read guide to learn how the break/fix IT model is costing your business...
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