a few words about us
EDM Office Automation is a full-service IT department customized just for your business. We offer expert guidance, consulting and support for all of your IT project needs no matter what operating system, database or server environment.
The word "Automation" in our name implies that we leverage technology to automate processes and improve IT management and support. Additionally, our automation tools allow us to take a proactive approach so that we can better manage your network and IT infrastructure while optimizing your work environment.
Our philosphy is “Good ain’t good enough”, we always seek excellence – to exceed our clients’ expectations and deliver a WOW experience. We utilize Continuous Improvement to refine our service offering, and are always asking ourselves “How can we make it better?”
What Makes Us Different
We offer true "Flat-fee" all-inclusive pricing, which is both affordable and predictable. Our combined staff experience provides deep resources and expertise in all technologies and our onsite and offsite team are there for you when you need us, with 60 second phone response and one-hour service level agreements.
Here are the top reasons businesses of all sizes come to EDM Automation...
- Top-Ranked Nationally in best practices and client service
- 24/7/365 live help-desk
- Service-level agreements
- Full spectrum solutions
- Local and national onsite coverage
- No Long-term Contracts and a 100% Happiness Guarantee
EDM Automation provides a new dimension to IT support and services. Our insights can change the way you do business, save you money and help you retain customers, just ask our biggest fans- our clients (references available upon request).
The EDM Automation team consists of Project Managers, System Analysts, Qualified Network Analysts, Network Administrators, Web Developers and Desktop Support Technicians. Clients receive years of collective knowledge in innovative IT support. Our team maintains the highest levels of technology and security certifications, so you can be confident when entrusting your organization’s IT environment to us.
Our mission is clear and simple..."To enable our customers to realize their full potential by serving them with new and innovative IT services, support and automation that lowers their expenses, protects their digital assets, ties together all the moving parts in their organization and moves their business forward".
EDM Automation is a green company, we recycle and we encourage our clients to recycle. Additionally, we believe in giving back to the community and annually sponsor food drives and other events to that end.
We want to be your technology partner for a long time so we are committed to providing the best solutions at the best prices and we back that up with a 100% satisfaction guarantee.
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Member, Better Business Bureau
EDM Automation is proud to be an A+ rated accredited business with the Better Business Bureau of Southeastern Virginia.
Elite Member, The20
EDM Automation is a proud member of The20
After several months of failed promises and nickel and diming us for everything, we fired the last vendor and hired Lee and the team at EDM Automation. I cannot say enough good things - what a difference!
EDM Automation brings a very affordable and efficient way to manage our large and growing organization. We interviewed several IT vendors and chose EDM Automation, it has proven to be a good decision.
It’s so nice to know that my entire network is handled so I can focus on running my business. I’ve worked with a number of other computer consultants in the past and no one can touch EDM's level of service or expertise.
Can't say enough good things about EDM Automation, we never have problems and it allows us to operate at full speed, which is important in the healthcare environment.
We have been fortunate to find and use EDM Automation. They have provided full support and great expertise that has been a great value to our business.
Wonderful people here! They listen to you, and are genuinely concerned about providing you the best IT support possible! I would recommend them to everyone!
The costs of outstanding IT support and solutions is very reasonable and I have always been impressed with the results. The fully technically qualified team at EDM are professional, friendly and trustworthy.
Lee Nelson and his team at EDM Automation are great, they make you feel important and they take the time to listen, which most IT vendors don't do. I highly recomend them to anyone.
We had several instances where we almost lost all of our data due to floods and mistakes, it could have been devastating but EDM Automation had our backs and we recovered quickly