Supporting your IT systems and communications networks is the core of our managed services platform. You can count on EDMautomation to provide competent 24/7 management of your internal equipment racks, towers, data centers, and infrastructure.

We offer exceptional management for your full IT service stack, including: 

1. LAN or internet networks. 
2. Internal servers and network controllers. 
3. Firewalls and security devices. 
4. Data storage and backup systems. 
5. Software installations, patches, and updates. 
6. Logging, monitoring, and responding to alerts and alarms. 
7. Connected and IoT devices. 
8. Backup power supplies. 
9. VPNs and endpoints. 
10. IT policies and procedures.

Supporting your staff and students is critical to ensuring your IT assets are being used correctly to foster staff satisfaction and enhance the learning experience. Remote learning requirements imposed by the COVID-19 pandemic have introduced many new complications for providing secure end-user support. 

As part of our IT support services, our well-trained help desk techs employ modern service management software and procedures to efficiently address user requests. We use the latest versions of sophisticated technology to help quickly address user issues without waiting for human intervention. We guide users to resolve common issues smoothly and quickly. 

Outsourcing your help desk is not just a cost-saving strategy, but with our highly trained techs and efficient systems, you can expect increased expertise and faster response times. 

Smartphones and tablets have become essential tools for enhancing the education and learning experience. Further, a new movement called mobile-first advocates designing apps and services primarily for mobile devices rather than PCs. 

EDMautomation‘s IT support experts can help you develop and implement an optimal strategy for your school, one that considers productivity, cost, security, and your teachers’ and students’ needs. 

Virtualization is a technology used for many years by larger organizations to drive more efficiency from their IT investments. Essentially, virtualization uses special software to convert a single physical server into multiple virtual machines (VMs). This configures the server to perform many tasks concurrently, and because today’s computers are so fast, the processes appear to be occurring simultaneously. 

VMs can be set up and configured quickly and can be reconfigured or shut down equally promptly when no longer needed. 

While technologies exist to virtualize most of today’s servers, your best approach may be to consider cloud-based solutions that allow you to lease preconfigured virtual servers, applications, databases, security and more on demand. 

It is hard to find anyone who doubts the cloud is here to stay. In January 2020, Information Age reported on the top 10 benefits of cloud computing, concluding that many organizations are jumping on board because the benefits far outweigh the disadvantages and it is now much easier to move to the cloud. 

Many organizations start with a hybrid approach. They move a few services, like email and office applications, to the cloud and leave their main production apps in-house until later. 

Our cloud experts can help you select a cloud strategy that is right for your institution and provide ongoing IT support services that bolster your implementation team every step of the way. 

Growing security challenges are crucial factors in every aspect of today’s life, and education is no exception. Malware, phishing, and ransomware attacks are producing huge yearly increases in the number of data and privacy breaches. 

Your security program should not only employ strong technical controls but maintain a continuous program to educate users and reinforce the need for good security hygiene among staff, students, contractors, third-party suppliers, and associates. 

Our security experts can help you analyze your security risks and craft a comprehensive, multifaceted defense against cybercriminals.